Also, every two people are different in some way and so, when person A’s actions affect person B’s life, invariably there is some form of feedback from person B to let person A know. In the purest sense of the word, this is criticism.

A quick look at Internet-based dictionaries reveals the following definitions:

• Feedback is “The return of information about the result of a process or activity; an evaluative response”
• Criticism is “A comment expressing fault, interpretation, analysis, verbal disapproval”

Say your partner likes vanilla ice cream and you like chocolate. Your partner goes shopping and comes back with vanilla. No chocolate. Bummer!

Obvious criticism that will get you shaking your head and saying, “This is not the way to behave” is when you frown and say angrily, “You’re so selfish, you know? You only got the kind of ice cream you like, but what about me?”

Name-calling is just bad form, and so is the assumption of selfish intent, so we will just label this example as a clear-cut no-no and move on.

Here is another approach. You help your partner unpack and put away and casually say, “Honey, could you get some chocolate ice cream next time?”

If you are in a good mood as you read this, or if you take criticism easily, it may seem to you that this is a very nice way to deal with the situation – it is future-focused, presented as a request and contains nothing obviously negative. But there are people and there are times and moods when this request can be taken just as badly as if you were being horrible about not getting your kind of ice cream.

The way I see it, even the most well intended, forward-thinking, let’s-work-together comment will be taken as (severe) criticism if one or more of the following is true:

1. The recipient is past-focused and interprets the comment as “You didn’t get me the ice cream I like this time”, instead of “please do it next time”
2. The recipient over generalizes and interprets the comment as “You never get me the ice cream I like”, as opposed to “this time”
3. The recipient personalizes and interprets the comment as “You are a selfish person” (identity-level), instead of “You didn’t buy my ice cream” (action-level)
4. The recipient presumes to tell the future and interprets the comment as “Now he/she’s going to be mad at me”
5. The recipient catastrophizes and thinks “This is horrible and I can’t live with it”, instead of “It’s only ice cream”

Put together, a seemingly innocent request for ice cream is received as “You never get me my ice cream, you are selfish and I’m going to be mad at you forever!”

The magic cure for criticism

You will be happy to know there is a very good cure for criticism. It is so good it applies equally to both people in any relationship and can boost their respective self-esteems. It involves the following belief:

I always do the best I can

Important notes:

• You are doing the best you can subconsciously. You may be aiming for things you are not aware of, like satisfying your need for significance or variety or protecting your sense of identity.
• You always do the best you can for you. Whenever others are hurt by your actions or words, this is not what you mean. Even when you deliberately and knowingly say or do something nasty to someone else, your true goal is to improve your own feeling and the other person is an unfortunate casualty.

Essentially, believing that people always do the best they can will stop you from blaming them for not doing what you want just because you want it. Any feedback you give them will then be positive, future-focused and presented as a request. If they think your request is good for them and is within their power, they will do it.

Believing that you always do the best you can will stop you from being defensive when others present their view of things and their desires. Maybe you did not know something, maybe you were tired, maybe you were angry, it does not matter. You always do the best you can.

Unfortunately, most people do not have this belief. This is not surprising, because we are surrounded by self-centered people who put demands on our time and attention and do their best to link our self-esteem to how happy we make them. Most notable is parents’ (and teachers’) habit of saying to kids “Good boy/girl” (identity-level statement) when they do what they are expected to do and “Bad boy/girl” when they do not.

How to believe the best about yourself

Find a quiet, private place for this exercise, where you can spend a few minutes undisturbed. After you read the rest of the instructions, sit comfortably, take a few deep breaths and close your eyes.

Think of something in your life you deeply regret. It may be something you have done or something you have said and even something you “could have done/said” but did not. With the memory, you may feel a variety of negative emotions, such as guilt, shame, inadequacy and sadness.

Now answer this question: If you rolled back time and went back to being that same person at that time and place, could you do anything differently?

Many people say, “Of course. With what I know now…” But you are going back to being the same person. No new knowledge, no new abilities, not even from 1 second later. The exact same person, in the same mood and with the same mindset.

As long as you think the answer is “Yes”, keep asking yourself, “So why didn’t you?”

If you get tempted to think, “But I should have”, keep asking yourself, “But could I?”

Eventually, you are bound to realize the person you were at that time and place, following the events that came just before, having your unique background, beliefs and needs could only do the very thing you did. It was your only option.

The only conclusion possible from this exercise is that you always do the best you can. If it was in your power or within your (emotional) abilities to do anything better, you would have done it for sure.

And the same is true for everybody else!

Have an empowering life,
Gal

In the great all-time book “Zen and the art of motorcycle maintenance”, humanity is split into those who are mostly concerned with the structure (or form) of things and those who only care about the function (or meaning) of things. I’m here to tell you that people can be as easily divided into those who are precise in the way they talk and those who take everything personally

Here’s an example.

Mr. Smith: Darling, you’ve left your socks on the bathroom floor.

Mrs. Smith: Are you saying I’m messy?

This sort of interpretation will get you into all kinds of strife and very quickly. Let’s keep going.

Mr. Smith: No, dear, I was just thinking you might have dropped them there.

Mrs. Smith: So now you’re saying I’m careless, too?

Mr. Smith: Of course not. I’m only trying to help you.

Mrs. Smith (starting to get edgy): I don’t need any help. I can manage on my own, thank you very much.

Mr. Smith: I’m going to go downstairs for a bit.

Mrs. Smith: You just don’t want to be with me anymore, is that it?

… and so on and so forth.

Of course, this conversation could start with other things, like “You’ve made a typo”, “Watch the speedometer, dear”, “Why don’t we ask for directions?” and pretty much anything else that can be even a slight suggestion of something bad in the listener.

My theory is that such responses originate from growing up with people who did not distinguish between action- or behavior-level comments (“You’ve left the light on”) and identity-level comments (“You’re so irresponsible”).

You see, identity-level statements cause the subject to raise shields and go into red alert, in an attempt to protect their self-image. Having a childhood full of those creates a fearful and defensive person, who is too quick to perceive emotional danger to let even behavior-level statements slide.

So what to do? Well, the best thing to do is to avoid criticizing such a person at all. Instead, wait until they exhibit the desired behavior and then comment loudly and proudly on their exceptional abilities at keeping the bathroom floor free of socks.

If you’re in a real hurry, you MAY get away with slipping your comment unnoticed as the 4th or 5th statement, as in “Darling, you look wonderful today! Your hair looks so nice, your shirt color matches your eyes and you seem like you’re all set to go. Could you just pick up those socks from the bathroom floor?”